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FAQs
We love your questions! Here are some of our most commonly asked questions. If you can’t find the answer you’re looking for, let us know and we’ll get you an answer a.s.a.p.!
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Shipping & Returns | Rewards + Referrals FAQs | Affiliate FAQs | Wholesale FAQs
THE BASICS
How can I contact you?
Want to send us some tacos (or snail mail)? Here’s our address:
Beauty By Earth
6101 Long Prairie Road
Suite 744, PMB 166
Flower Mound, TX 75028
Want to chat with one of our cheerful team members?
LIVE CHAT. EMAIL US
469-777-6501 [email protected]
We’re totally social too!
Facebook | Instagram | Twitter | Pinterest | YouTube
Psst: Want 10% off on your first order? Sign up for our email list!
How do I get free shipping?
All continential US orders over $50 in value ship FREE!* Or get $7.95 flat-rate shipping for orders under $50.
Psst: Want 10% off on your first order? Sign up for our email list at the bottom of this page.
*Free shipping is restricted to the 48 continental states, excluding Hawaii, Alaska, and Puerto Rico.
What is your return policy?
At Beauty By Earth, your satisfaction is incredibly important to us! That’s why we offer our “Love it or Money Back” 30-day guarantee on all of our products. It’s really that simple. If you have more questions about the process, please check out our shipping & returns page or send us a shout.
> FYI, samples & free gifts with purchase are not returnable, but we’re pretty sure you guessed that already.
What’s your shipping policy?
Shipping Charges are a flat rate based on method of shipment as follows:
Continental United States
- Standard Shipping (5-7 Days) $7.95
- Expedited Shipping (2-4 Days) $17.00
- Express Shipping (1 Day) $35.00
Alaska/Hawaii/Puerto Rico
- Standard Shipping (5-7 Days) $14.00
- Expedited Shipping (2-4 Days) $19.00
- Express Shipping (1 Day) $40.00
International- International Flat Shipping (3-10 Days) $28.00
Note: Shipping charges are assessed at a flat rate however any duties & taxes charges that become due in order to receive the shipment are the responsibility of the consignee to pay so the shipment can be delivered. United Kingdom – UNAVAILABLE FOR SHIPMENTS
Currently, we are unable to offer shipping to the United Kingdom (UK). Please shop our products on Amazon if you’re hoping to ship to an address inside the U.K.
*Some exclusions apply. Free shipping is restricted to the 48 contiguous states, excluding Alaska, Hawaii, and Puerto Rico.How do subscriptions work?
Our subscriptions are super simple!
1: Select a delivery period that fits your needs (every 1 month, 2 months, 3 months, or 4 months).
2: Save 10% off of every subscription. Better still, get FREE SHIPPING* when you order $50 or more!
3: You can pause or cancel your subscription at any time. Just login to your account and click on your subscriptions.
*Free shipping only applies to orders of $50 or more sent within any of the contiguous states within the USA. Does not apply to Alaska, Hawaii, or Peurto Rico.
How do coupons work?
Coupons are the best, aren’t they? We’re all about making your shopping experience as amazing as possible. That’s why we use coupons and promotions regularly on our site. Here are a few things you should know about how our coupons work:
1: Buy One, Get One (BOGO) Offers—when you use a BOGO coupon at our store, you don’t have to add the free item to your cart. Once you’ve added the paid item and the coupon code, the free item will automatically show up in your cart! (Note: This also applies to free promotions, like “buy any product and receive a free face wash.”) Please note, most of our BOGO offers do not multiply. So when you buy 1 individual product, you’ll get one free. If you purchase 2, you’ll still only get one free (not 2).
2: Bundles/Gift Sets Coupon Exclusions—special times of the year like Black Friday or Cyber Monday, we offer big percentage savings. These coupons are good for giving you a mondo discount storewide with one exception—bundles/gift sets. These bundles and gift sets are already extremely discounted and accordingly don’t qualify for extra savings. In other words, they’re basically already permanently on sale. 😉
3: FREE SHIPPING Coupons—Free shipping promotions only apply to orders sent within any of the contiguous states within the USA. Accordingly, they don’t cover international shipping nor orders sent to Hawaii or Peurto Rico.
4: Expiration Dates—Our coupons and promos almost always have an expiration date. We strive to make these dates front-and-center so you’re not surprised. If you try and use a code past its expiration date, it simply won’t work. We know, it’s a bummer, but we promise there will be more promos soon, so just hold on, babe!
5: No Retroactive Price Adjustments—Sometimes you order a product just before you see a new promotion code. It happens and it stinks, but we don’t give retroactive price adjustments. Please enjoy your product at the price you paid and wait for the next great deal. We promise it’s coming! You can be one of the first people to know about our promotions by subscribing to our emails here.
If you have any questions regarding promotions, please give us a shout and we’ll get you answers straight away!
Do your products come with a guarantee?
Your 100% satisfaction with our natural beauty products and service is very important to us and that is why we offer a 30-day guarantee for all purchases. No questions, no hassle.
THE BBE DIFFERENCE
Why are Beauty by Earth’s products so much cheaper than competitors?
We believe clean beauty should be crazy effective and safe without maxing out your credit card. Accordingly, we’re committed to always ensuring our products are accessible to everyone, not just the ultra-rich. That’s why you’ll see our eye cream 2, 3, sometimes even 4 times cheaper than our competitors. What’s even better? There’s absolutely no loss in quality, safety, or effectiveness so you can shop with confidence.
Some people think we’re crazy for offering such incredibly clean, pure ingredients at reasonable prices. But we like to think of ourselves and our customers as all part of the same community–a tribe that looks out for each other. That’s the heart of our clean beauty movement–putting people and the planet first!
Are all your products made in the USA?
A: All of our formulations (A.K.A the actual cream, oil, or liquid that makes the product) are made right here in the USA. Other materials for packaging or tools are sourced from abroad. For instance, the aventurine jade for the gua sha and jade roller comes from Brazil. *Cue the samba* 💃🏽
What’s up with your boxes?
We love our sleek Kraft boxes and so does the planet! All of our boxes are made from 100% recyclable materials.
Where are your products made?
Like Bruce Springsteen, our products are made in the USA.
Are your products Vegan?
The majority of our products are vegan with the exception of a few products that use Beeswax, such as our lip balm. FYI: No bees are harmed in the harvesting of our beeswax.
Which of your products contain palm oil?
The only products that use palm oils are our soaps. That palm oil is all sustainably sourced. The raw ingredient supplier, Ciranda (of Wisconsin) is the first American company to be granted a 100% sustainable identity by the most stringent RSPO criteria. Their palm oil is certified both fair trade and EcoSocial and works with a sustainable partner in northeast Brazil – AgroPalma – that Greenpeace called a blueprint for the rest of the palm oil industry (I have attached the Greenpeace scorecard doc where you can see AgroPalma is the top).
Here also is the site where our organic palm oil as a raw ingredient is purchased from ciranda.com
Are your products gluten free?
Yes, all of our products are gluten free.
Do you use synthetic fragrances or colors?
NEVER! Every item we make is crafted within an FDA certified laboratory and 100% free of synthetic fragrances and colors, toxins, parabens, phthalates, phenoxyethanol, cheap fillers, gluten, SLS or GMOs.
WHY ORGANIC / NATURAL?
Why does choosing natural beauty products over synthetic ones matter?
The answer is simple: your health.
Your skin is your largest organ – and a highly absorbent organ at that. What you put onto your skin goes directly into your system.
We are already exposed to toxic chemicals every day. With the rising rate of cancer and other life-threatening illnesses, it’s crucial to be careful about what we put on our body. Organic and natural beauty products don’t upset your body’s natural rhythm. To us, choosing natural just makes sense.
What is organic?
Organic refers to not only food but to agriculture and how products are produced and processed. Organic foods and products use a system of farming that is most similar to natural ecosystems. Organic ingredients are free of synthetic additives, pesticides, irradiation, sewage sludge and do not contain GMOs.
Are your products certified organic?
Our Argan Oil is Certified Organic by EcoCert. Every bottle contains the organic certification information.
What are some common ingredients that I should avoid?
First off, there are a lot. Like over 60,000. Most of them are illegal in the European Union and Canada, but are largely unregulated in the United States. Some of them the U.S. government doesn’t require companies to even list on on the label. Countless studies indicate these chemicals are helping rise the levels of cancer, infertility, and other diseases and bodily ailments throughout the world. Just for the record, we never use any of these in our products!
Methyl, Propyl, Butyl, and Ethyl Parabens – Used to extend the shelf life of products despite the fact that they are known to be toxic. Parabens are a known carcinogen (cancer-causing compound), cause endocrine disruption and hormonal imbalances in both males and females.
Petrolatum – Used in many skincare products. It is a cheap ingredient and never goes bad. It is mineral-oil derived and suffocates pores while giving you the effect of moisturized skin.
Propylene Glycol and Ethylene Glycol – These glycols can be found in a number of skincare and cosmetic products. These chemicals easily penetrate the skin and are known to be toxic irritants to the skin, eyes and lungs.
Lauryl or Laureth Sulfates– Includes sodium lauryl sulfate, ammonium lauryl sulfate, sodium Laureth sulfate, and ammonium laureth sulfate. Sulfates are used to create a foaming effect and strip the skin of oils. These are the same chemicals used in engine degreasers, car washing soaps, and many other commercial products. Sulfates are known skin irritants.
Synthetic Dyes – Used to give cosmetics an “attractive” color. These are usually labeled as FD&C or D&C followed by a color and number. These dyes are often from coal tar and contain heavy metal salts that go straight into your system when applied to the skin. Studies of these dyes, when used on animals, showed most of them to be carcinogenic (cancer-causing).
Synthetic Fragrances – Used to give cosmetics an “attractive” smell. These are labeled as “Fragrance,” “Parfum” or “Perfume” in an ingredients list. The ingredients of these synthetic fragrances are many. Some fragrances have been known to cause allergies, asthma, headaches, rashes and irritation.
We recommend checking any non-organic ingredients in the Environmental Working Group’s website: https://www.ewg.org
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