General FAQs

Eligible U.S. and Canadian orders can be returned within 60 days of fulfillment.

Start your return through our returns portal using your order number and shipping ZIP code. No account or login is required.

If your products need to be shipped back, we’ll provide a prepaid USPS return label.

International orders (those not in the U.S. or Canada) are final sale in most cases. If you have an issue, please chat with us, email [email protected], or call 1-469-777-6501.

For complete terms, see our returns policy.

We host giveaways often on our Instagram (@beautybyearth), IG Lives, TikTok (@beauty.by.earth), Website and more! As a small business trying to share the love, we do our best to give everyone a fair chance at winning! If you’ve won a giveaway recently, have never purchased with us before, or have won multiple free product giveaways, please note we may need to give the winnings to another individual. 

We do this to ensure everyone has an equal chance to try new products, learn more about the brand, and feels they have a chance at winning too! Although if this happens to be you, don’t worry! We always try to give a little gift or thank you for your continuous support and dedication to helping us grow! 

All of our formulations (A.K.A the actual cream, oil, or liquid that makes the product) are made right here in the USA. Other materials for packaging or tools are sourced from abroad. For instance, the aventurine jade for the gua sha and jade roller comes from Brazil. *Cue the samba* 💃🏽

We believe clean beauty should be crazy effective and safe without maxing out your credit card. Accordingly, we’re committed to always ensuring our products are accessible to everyone, not just the ultra-rich. That’s why you’ll see our eye cream 2, 3, sometimes even 4 times cheaper than our competitors.

What’s even better? There’s absolutely no loss in quality, safety, or effectiveness so you can shop with confidence. Some people think we’re crazy for offering such incredibly clean, pure ingredients at reasonable prices. But we like to think of ourselves and our customers as all part of the same community–a tribe that looks out for each other. That’s the heart of our clean beauty movement–putting people and the planet first!

We love our sleek Kraft boxes and so does the planet! Our boxes are made with 100% recyclable materials, soy-based ink, and typically SFI certified. 

All of our formulations (think Self Tanner or Face Wash—formulas you put on your body) are made in the USA. Hard goods (such as boar hairbrushes or exfoliating mitts) are made in many different places. However, we make it a point to only use manufacturers who reflect our core values. If you have any specific questions about a product and where it’s made, feel free to reach out to us on chat or email us at [email protected].

Most of our products are 100% vegan. The main exception is our Boar Bristle Hair Brush, which uses real boar hair that is humanely sheared (not plucked). We’re a certified cruelty-free company and are big animal lovers! If you have questions about how any of our products are developed, feel free to reach out at [email protected]

The only products that use palm oils are our soaps. That palm oil is all sustainably sourced. The raw ingredient supplier, Ciranda (of Wisconsin) is the first American company to be granted a 100% sustainable identity by the most stringent RSPO criteria. Their palm oil is certified both fair trade and EcoSocial and works with a sustainable partner in northeast Brazil – AgroPalma – that Greenpeace called a blueprint for the rest of the palm oil industry (I have attached the Greenpeace scorecard doc where you can see AgroPalma is the top). Here also is the site where our organic palm oil as a raw ingredient is purchased from ciranda.com

Our self tanners are formulated with pregnancy-safe principles in mind: vegan, non-toxic, free from harsh chemicals, synthetic dyes, and synthetic fragrances, and made in the USA. We use them during pregnancy ourselves — we wouldn't ask you to trust something we wouldn't use on our own skin. That said, every pregnancy is different. We always recommend checking with your OB or midwife before adding any new product to your routine. They know your specific health picture and can give you the personalized guidance you deserve. Congratulations on your little one on the way!

Yes! All of our products are formulated without gluten and soy. They’re also free of parabens, sulfates, and synthetic fragrances. 

No. Our self tanners do not contain SPF. They give you a gorgeous, natural-looking color, but they do not protect you from UV rays. Always apply a separate SPF sunscreen if you'll be spending time outdoors — we recommend our Mineral Sunscreen SPF 50!

We recommend waiting at least 4 hours before showering after applying self tanner. This allows the DHA to fully develop for the best, most even color. For the darkest results, wait 8+ hours or overnight.

Yes! All Beauty by Earth products are 100% paraben free. We're also free of sulfates, phthalates, synthetic fragrances, and other harsh or harmful ingredients.

Yes! All Beauty by Earth sunscreens are reef friendly. We use non-nano Zinc Oxide as the only active ingredient — no oxybenzone, no octinoxate, and no chemical UV filters that have been linked to coral reef damage.

NEVER! Every item we make is crafted within an FDA-certified laboratory and 100% free of synthetic fragrances and colors, toxins, parabens, phthalates, phenoxyethanol, cheap fillers, gluten, SLS, or GMOs. 

The answer is simple: your health. Your skin is your largest organ – and a highly absorbent organ at that. What you put onto your skin goes directly into your system. We are already exposed to toxic chemicals every day. With the rising rate of cancer and other life-threatening illnesses, it’s crucial to be careful about what we put on our bodies. Organic and natural beauty products don’t upset your body’s natural rhythm. To us, choosing natural just makes sense.

Organic refers to not only food but to agriculture and how products are produced and processed. Organic foods and products use a system of farming that is most similar to natural ecosystems. Organic ingredients are free of synthetic additives, pesticides, irradiation, and sewage sludge and do not contain GMOs.

 All of our products are made without Synthetic Dyes, Fragrances, and Parabens. All of our ingredients are also naturally derived or certified organic. Each formula contains organic ingredients, but only the products labeled “USDA Organic” on the packaging are 100% certified organic. If you have specific questions about a product or specific ingredients please send an email to [email protected] and we will happily help!

First off, there are a lot. Like over 60,000. Most of them are illegal in the European Union and Canada but are largely unregulated in the United States. For some of them, the U.S. government doesn’t require companies to even list on the label. Countless studies indicate these chemicals are influencing a raise in cancer levels, infertility, and other diseases and bodily ailments throughout the world. Just for the record, we never use any of these in our products! Methyl, Propyl, Butyl, and Ethyl Parabens – Used to extend the shelf life of products despite the fact that they are known to be toxic. Parabens are a known carcinogen (cancer-causing compound), that causes endocrine disruption and hormonal imbalances in both males and females.

Petrolatum – Used in many skincare products. It is a cheap ingredient and never goes bad. It is mineral-oil derived and suffocates pores while giving you the effect of moisturized skin.

Propylene Glycol and Ethylene Glycol – These glycols can be found in a number of skincare and cosmetic products. These chemicals easily penetrate the skin and are known to be toxic irritants to the skin, eyes, and lungs.

Lauryl or Laureth Sulfates – Includes sodium lauryl sulfate, ammonium lauryl sulfate, sodium Laureth sulfate, and ammonium laureth sulfate. Sulfates are used to create a foaming effect and strip the skin of oils. These are the same chemicals used in engine degreasers, car washing soaps, and many other commercial products. Sulfates are known skin irritants.

Synthetic Dyes – Used to give cosmetics an “attractive” color. These are usually labeled as FD&C or D&C followed by a color and number. These dyes are often from coal tar and contain heavy metal salts that go straight into your system when applied to the skin. Studies of these dyes, when used on animals, showed most of them to be carcinogenic (cancer-causing).

Synthetic Fragrances – Used to give cosmetics an “attractive” smell. These are labeled as “Fragrance,” “Parfum” or “Perfume” in an ingredients list. The ingredients of these synthetic fragrances are many. Some fragrances have been known to cause allergies, asthma, headaches, rashes, and irritation. We recommend checking any non-organic ingredients in the Environmental Working Group’s website. 

Want to know more? We recommend these resources: Campaign for Safe Cosmetics The Environmental Working Group Green Screen Chemicals

You can send us mail at: Beauty By Earth 2920 Commodore Dr. Suite 120 Carrollton, TX 75007

Want to chat with one of our team members? Chat with us.

Email [email protected]

Call 1-469-777-6501

General text: 1-866-850-9772 · Subscription text: +1 (844) 569-5292 (M–F 9am–5pm CST)

Manage subscriptions 24/7 in your account portal.

Start a convo with us on social: TikTok | Instagram | Facebook | LinkedIn | Pinterest | YouTube 

Support is Available: M-F 9 a.m. - 5 p.m. CST

 We’re all about making your shopping experience as amazing as possible. That’s why we use coupons and promotions regularly on our site. Here are a few things you should know about how our coupons work:

1. Buy One, Get One (BOGO) Offers — Add 2 or more qualifying one-time (Buy Once) products to your cart, then apply code BOGO. The code does not automatically add a second product. The lowest-priced qualifying item in each pair is free. Mix and match is allowed — the free item may be an Application Kit, Brush, or another lower-priced qualifying product, not necessarily a second Self Tanner. Bundles count as 1 item. Subscription / Auto-ship items do not qualify. Gift cards, Essentials Club boxes, free gifts, and upsell lines do not qualify. “Add 2” means 1 is paid and 1 is free — that is not Buy 2 Get 1 (code B2G1, which needs 3 items).

2. Gift Card Coupon Exclusions—special times of the year like Black Friday or Cyber Monday, we offer big percentage savings. These coupons are good for giving you a mondo discount storewide with one exception— e-gift cards & apparel. These products are already extremely discounted and accordingly don’t qualify for extra savings. In other words, they’re basically already permanently on sale. 😉

3. FREE SHIPPING Coupons—Free shipping promotions apply to orders of $65 or more sent within the 48 contiguous United States. They don’t cover international shipping, or orders sent to Alaska, Hawaii, or Puerto Rico.

4. Expiration Dates—Our coupons and promos almost always have an expiration date. We strive to make these dates front-and-center so you’re not surprised. If you try and use a code past its expiration date, it simply won’t work. We know, it’s a bummer, but we promise there will be more promos soon, so just hold on a minute.

5. No Retroactive Price Adjustments—Sometimes you order a product just before you see a new promotion code. It happens and it stinks, but we don’t give retroactive price adjustments. Please enjoy your product at the price you paid and wait for the next great deal. We promise it’s coming! You can be one of the first people to know about our promotions by subscribing to our emails here.

If you have any questions regarding promotions, please give us a shout and we’ll get you answers straight away!

6. Subscription Orders — Auto-ship / Save 15% for Life items already receive the 15% subscription discount, so additional promotional codes cannot be applied to those items. If a special first-order subscription promotion is running, it follows that promotion’s terms and cannot be combined with other promo codes.

7. No Stacking - Sadly, only one coupon can be used per order. If an order is made with a coupon code attached, our team cannot edit that code. On a positive note, always remember rewards point discounts can be paired with coupon codes!

During a BOGO promotion, add 2 or more qualifying one-time (Buy Once) products to your cart, then apply code BOGO in your cart or at checkout.

The code does not automatically add a second product. The lowest-priced qualifying item in each pair is free. BOGO is mix-and-match across qualifying products — not only Self Tanners.

BOGO applies to qualifying one-time products available on the site. A bundle counts as 1 item. Subscriptions, Essentials Club, gift cards, free gifts, and upsell lines do not qualify.

Buy 2 Get 1 Free is a different offer (code B2G1) and requires 3 qualifying items.

If you need help, chat with us, email [email protected], or call 1-469-777-6501.

BOGO is Buy 1 Get 1 Free. It only works when all of these are true:

• You have 2 or more qualifying one-time (Buy Once) products in your cart. The code does not automatically add a second product.

• You entered code BOGO in your cart or at checkout.

• The products are one-time purchases, not Auto-ship / subscription items.

• Bundle products count as 1 item, so a single bundle is not enough by itself.

If the code applies but not the way you expected:

• The free item is the lowest-priced qualifying product in each pair. If your cart also has an Application Kit, Brush, or another lower-priced qualifying item, that item is usually the free one — not a second Self Tanner.

• BOGO is mix-and-match. It is not limited to Self Tanners, even if an ad featured tanners.

• It does not give a free matching copy of each product unless that matching product is already in the cart and is the lowest-priced item in the pair.

“Add 2” means you need 2 qualifying items so 1 can be paid and 1 can be free. That is not Buy 2 Get 1. Buy 2 Get 1 uses code B2G1 and requires 3 qualifying items.

Only one promo code can be used at a time. BOGO cannot be stacked with other promotional discount codes.

If you need help, chat with us, email [email protected], or call 1-469-777-6501.

BOGO is mix-and-match across qualifying products. It is not limited to Self Tanners, even when an ad featured tanners.

The free item is the lowest-priced qualifying product in each pair — not the product shown in the ad.

Example: you add 2 Self Tanners, an Application Kit, and a Brush. You have 4 qualifying items, so 2 can be free. The Application Kit and Brush are usually the free items because they cost less than the tanners. You pay for the tanners.

If you want two Self Tanners as your Buy 1 Get 1 pair, add 2 Self Tanners and apply code BOGO without adding lower-priced qualifying extras you don’t want as the free items.

If you need help, chat with us, email [email protected], or call 1-469-777-6501.

No. Code BOGO is Buy 1 Get 1 Free.

“Add 2” means you need 2 qualifying one-time (Buy Once) products in your cart so 1 can be the paid item and 1 can be the free item. You are not being asked to buy 2 extra products to get a third free.

Buy 2 Get 1 Free is a different offer and uses code B2G1. That offer requires 3 qualifying items — you pay for 2, and the lowest-priced one is free.

If you need help, chat with us, email [email protected], or call 1-469-777-6501.

Auto-ship items are already discounted (typically 15% off), so most promo codes can’t stack on subscription items. In a mixed cart, a code may apply to one-time items only. Essentials Club pricing is a fixed box price — codes generally don’t apply to Club boxes either.

Earn cashback on qualifying orders and choose how you want to redeem — as boosted store credit at Beauty by Earth, or as a prepaid award card you can use almost anywhere.

CashBack is our way of rewarding you for shopping with us. Instead of a discount at checkout, you earn a percentage back on qualifying orders. You choose how to redeem — as store credit toward your next Beauty by Earth order (boosted % higher than the base cashback amount), or as a Prepaid Award Card you can use anywhere it's accepted.

Sign up through our welcome offer to unlock CashBack. You'll receive an email with your unique CashBack link. Click the link and shop as usual — CashBack applies to qualifying items in that session. You'll see the CashBack amount you're earning update in real time via the CashBack bubble on our site.

Check your email. After a qualifying purchase, you'll receive an email to redeem your CashBack. Complete the short redemption form, then choose your preferred redemption method — either a Prepaid Award Card or store credit at Beauty by Earth.

You have two options:

• Store Credit (% MORE CASH) — Redeemable at checkout on your next Beauty by Earth order. Boosted 25% higher than the base cashback amount.

• Prepaid Award Card — Base cashback amount, usable almost anywhere the payment network on your card is accepted.

You'll be able to see both amounts side by side before making your selection.

We trust you, but to make sure the CashBack system isn't misused, there is a holding period corresponding to our return and refund window. For Beauty by Earth, that period is 30 days from the date of purchase. Once the holding period ends, your selected reward becomes available to use.

As soon as you confirm your selection, we'll send you an email with the details of your store credit. Because we have a 30-day return period, your store credit becomes available to use 30 days after your purchase.

Simply purchase anything from beautybyearth.com and enter your store credit code at checkout. Be sure to use the same email address you used when placing the qualifying order.

We'll send you an email with all the details of your store credit selection. If you can't locate that email, please reach out to [email protected] with your CashBack details and they'll help track it down.

As soon as you confirm your selection, you'll receive the details of your card. Because of our 30-day return period, the card becomes usable 30 days after your purchase.

You can use your Prepaid Award Card at almost any merchant that accepts the payment network printed on your card, subject to limited restrictions. It works online and in person.

Once you confirm your selection, we'll send you an email with a secure link to your card details. If you can't locate that email, please reach out to [email protected] with your CashBack details.

The email you receive after selecting your Prepaid Award Card includes a secure link to your card details, including balance. For balance details or statements, please email [email protected] with the last four digits of your card.

The card functions like a debit card and only authorizes purchases if the balance is sufficient. Please:

• Check that your card balance is greater than the purchase amount

• Confirm you entered the correct card number, name, and billing address

• If you're still experiencing issues, email [email protected] with the details

CashBack applies to qualifying orders placed through the CashBack offer link, including Auto-ship orders. A coupon code on the order does not stop you from earning CashBack.

The following are not eligible:

• Essentials Club subscription orders

• Orders not placed in U.S. dollars

• Orders placed outside of the CashBack offer session

Yes. You can use a coupon code and still earn CashBack on that order.

Yes. You can earn CashBack on more than one order.

CashBack may be suspended for a few reasons:

• Your order was refunded. If your order is refunded (in full or in part), your CashBack is automatically paused since the original purchase is no longer active.

• Your order wasn't placed in USD. Currently, CashBack is only available for orders placed in U.S. dollars.

• A verification check couldn't be completed. This is rare, but as a prepaid rewards provider, Fondue is required to follow U.S. regulations designed to protect customers and prevent misuse.

Reach out to us at [email protected] for anything Beauty by Earth-specific. For CashBack redemption or card issues, email [email protected].

Our CashBack program is powered by Fondue, a Postscript company. Full program terms are available in the Fondue Reward Program Terms and Prepaid Award Cardholder Agreement.

Save 15% for Life with Auto-ship is our subscription. You save 15% on every Auto-ship order, for as long as you stay subscribed.

Choose a delivery schedule that fits your routine — typically every 30, 45, 60, or 90 days — and we’ll automatically send your products when they’re due.

You have full flexibility. Skip a shipment, pause, swap products, change how often you receive your order, or cancel anytime. There are no fees to skip, pause, or cancel.

If a special first-order Auto-ship promotion is running, that extra discount follows the terms of the promotion and cannot be combined with other promotional codes.

To start, choose Auto-ship on a product page, pick your frequency, and check out.

Need help? Chat with us (https://www.beautybyearth.com/#rp-customer-widget-home), email [email protected], call 1-469-777-6501, or text +1 (844) 569-5292 (M–F 9am–5pm CST). You can also manage your subscription 24/7 in your account portal (https://www.beautybyearth.com/a/account/shopify-login).

On any product page, choose Auto-ship (Save 15% for Life), pick your delivery frequency, add to cart, and check out. You’ll save 15% on every Auto-ship order.

You’ll get an email after your first order with access to manage your subscription.

Need help? Chat with us (https://www.beautybyearth.com/#rp-customer-widget-home), email [email protected], call 1-469-777-6501, or text +1 (844) 569-5292 (M–F 9am–5pm CST). You can also manage your subscription 24/7 in your account portal (https://www.beautybyearth.com/a/account/shopify-login).

Our Autoship subscriptions are super simple!

1. Choose Autoship and pick every 30, 45, or 60 days (default is often 60).

2. Save 15% for life on every Auto-ship order. If a special first-order Auto-ship promotion is running, that extra discount follows the promotion’s terms and cannot be combined with other promotional codes. Plus FREE SHIPPING* on orders $65+.

3. Skip, pause, swap, or cancel anytime from your Beauty by Earth account → subscription portal.

*Continental US only (excludes Alaska, Hawaii, and Puerto Rico). Essentials Club includes free shipping on every Club shipment with no $65 minimum.

Yes — we've moved subscriptions to a new platform called Skio. Your active subscription (products, cadence, discount, and next charge date) migrated automatically, and your saved payment card came with it. You don't need to do anything.

No. If you were already on our 15% subscriber discount, you keep it. New Auto-ship subscribers save 15% for life on every Auto-ship order. If a special first-order Auto-ship promotion is running, that extra discount follows the promotion’s terms.

No. Your payment card transferred automatically as part of the migration.

For a single-product Auto-ship: open the subscription → Swap next to the product → pick the replacement → confirm. To change shade/size of the same product, use the variant dropdown. For Essentials Club boxes, see the Essentials Club swap FAQ (keep the same item count).

Log in → open your subscription → Skip → choose how far to push the next order → Confirm. Skipping delays the next charge; your subscription stays active.

Yes. Open your subscription and choose Get now to process the next order immediately (your schedule resets from that day), or Next order date to pick a specific date. Later orders follow your frequency from the new date.

Major credit cards (Visa, Mastercard, Amex, Discover), plus PayPal, Apple Pay, and Shop Pay when available at checkout. You’re billed when each subscription order processes. Update your method anytime in the portal.

You can use a gift card on your first subscription order, but recurring subscription payments can't be charged to a gift card — you'll need a credit card on file for those.

We'd never tell you what to do — but Auto-ship gets you 15% for life on every order. Our 60-day happiness guarantee means that if you’re not obsessed, your order’s on us. Just start a return in our portal—returns are fast & easy.

Chat with us (https://www.beautybyearth.com/#rp-customer-widget-home), email [email protected], or text +1 (844) 569-5292 (M–F 9am–5pm CST). You can also manage your subscription 24/7 in your account portal.

Most subscription orders ship the same day your charge processes from our warehouse in Carrollton, TX. Expect delivery within about 10 business days of the charge — usually faster. You’ll get a shipping confirmation email with tracking.

You’re charged when your subscription order processes for shipment, on the cadence you chose. We’ll email you ahead of upcoming orders so you have time to skip, swap, or pause.

Yes! For regular Autoship, you'll get a free gift with your 2nd, 3rd, and 4th subscription orders. For Essentials Club, you'll get a free gift with your 2nd and 4th subscription orders. Gifts show as a free line item, and you'll see what's coming in your reminder email before we charge you.

Combining multiple subscriptions into one shipment isn't available right now — each subscription ships on its own schedule. Need help aligning dates? Email [email protected] or text +1 (844) 569-5292 and we'll help.

If your Auto-ship item is out of stock when your order is due, we’ll follow our inventory rules: ship what we can, or retry when it’s back, depending on the product. You’ll get order emails either way. Swap to another shade/product in your account before the next charge if you don’t want to wait.

We’ll email you and retry the charge. Update your card under Billing in your subscription portal as soon as you can so your next order isn’t delayed. Need help? Chat with us (https://www.beautybyearth.com/#rp-customer-widget-home), email [email protected], call 1-469-777-6501, or text +1 (844) 569-5292 (M–F 9am–5pm CST).

Yes. Log in, open the cancelled subscription, click Reactivate, pick your next order date, and confirm.

Yes. Loyalty points, referrals, and advocate rewards continue to work on subscription orders.

The easiest path right now is your Beauty by Earth account → subscription portal. Need help? Email [email protected] or text +1 (844) 569-5292 (M–F 9am–5pm CST).

You can cancel anytime — no fees. Log in → open the subscription → More → Cancel → choose a reason → review any offers → Cancel now. Cancelling stops future orders; anything already placed still ships. Tip: pause or skip first if you only need a break.

Essentials Club is our fixed-price build-a-box membership. Choose a box size (3, 4, 5, or 6 products), fill it with any eligible Beauty by Earth essentials (doubles welcome), pick your delivery rhythm, and enjoy free U.S. shipping on every Club shipment. The box price stays the same no matter which products you pick. Skip, swap, pause, or cancel anytime. Pricing: 3 = $56 · 4 = $65 · 5 = $77 · 6 = $90.

1. Go to our Essentials Club page.

2. Choose how many products you want — 3, 4, 5, or 6.

3. Pick a delivery frequency (you can change it later — not sure? try 60 days).

4. Select your products (doubles are welcome!).

5. Add your box to cart.

6. Optional: add any one-time extras for this order only (they don’t use a Club box slot and don’t change your box price).

7. Check out — you’re in!

Essentials Club members get free shipping on every Club order.

Use the email from checkout. Open Manage Subscriptions from your account, or tap the link in your order confirmation / upcoming-order email for a one-time sign-in. Prefer no password? Request a one-time login code by email (SMS code available for U.S./Canada numbers when enabled).

Yes — any time before your next order processes. Log in to your account and go to MANAGE SUBSCRIPTIONS. Find your essentials club Subscription and open it. In the Subscription details page, click "Manage Items." A popup will show giving you options for swapping products out. Keep the same number of items your box size calls for (for example, a 4-item box must stay 4 items). Your box price doesn’t change. Edits apply starting with your next shipment.

Yes. Changing box size (3, 4, 5, or 6 products) is a separate action from swapping products inside the same size. Pick the new size in your account; your price updates to that tier. You may need to re-select products so the new slot count is filled.

Log in → open your subscription → More → Edit frequency → choose your cadence → Confirm. Changes apply from your next scheduled order.

Log in → open your subscription → Skip → choose how far to push the next order → Confirm. Skipping delays the next charge; your subscription stays active.

Yes. Log in → open your subscription → More → Pause → choose how long → Confirm. You won’t be charged while paused. Resume anytime with Unpause / Reactivate.

Want to share the clean-beauty love? We like your style — Gift next order is available in your portal.

1. Log in → subscription portal.

2. Open the subscription (or Essentials Club) you want to gift.

3. Choose Gift next order and follow the prompts to send that shipment to a friend.

Need a hand? Email [email protected] or text +1 (844) 569-5292.

Log in → open the subscription → under Shipping click Edit to update your address → under Billing click Edit to add/update a payment method. Changes apply to upcoming orders. Need help? Chat with us (https://www.beautybyearth.com/#rp-customer-widget-home), email [email protected], call 1-469-777-6501, or text +1 (844) 569-5292 (M–F 9am–5pm CST).

Go for it. Doubles count toward your box size and don’t cost extra inside Essentials Club.

On the day your box order processes for shipment, at the cadence you chose. We’ll email you ahead of time (about 7 days) so you can skip, swap, or pause first.

That’s expected for Essentials Club. You’re charged once for the box at your Club price; the products inside list at $0 so nothing is counted twice.

There isn’t a one-tap swap from a single-product subscription into Essentials Club. Easiest path: start an Essentials Club membership and choose your box contents, then cancel or remove the old single-product subscription if you no longer need it. Need help? Email [email protected].

If an item in your Essentials Club box is out of stock when your order processes, we still ship the rest of your box so you’re not stuck waiting. The missing item is skipped for that shipment and deducted from the box price. When item is back in stock, it will come with your box as before. Prefer a different product instead? Swap it in your account before your next order processes.

Manage Essentials Club in your Beauty by Earth account → subscription portal. Need help? Email [email protected] or text +1 (844) 569-5292 (M–F 9am–5pm CST).

Same as any subscription: Log in → Manage Subscriptions → More → Cancel → follow the prompts. No fees. Cancelling stops future boxes; boxes already placed still ship. Consider Skip or Pause if you only need a break.

Yes — free U.S. shipping on every Club shipment, no minimum.

Yes. Add any product as a one-time extra or as a separate recurring item. Add-ons ride alongside your Essentials Club box — they don’t use a box slot and don’t change your box price.

No, you’ll only pay for the items that ship. If an item is out of stock, we’ll deduct its portion of the box price from your total.

For example, if you have a 3-item box for $56 and one item is unavailable, we’ll deduct $18.67 ($56 ÷ 3), so you’ll only be charged $37.33.

Unavailable products won’t be selectable when you build or edit your Essentials Club box. Choose another shade or product to fill that slot so your box stays complete.

The out-of-stock item stays on your Essentials Club membership and is included again on a later shipment once it’s back. You may also get a back-in-stock notice with a way to grab it sooner when that feature is enabled. Want something else instead? Edit items in your account before your next box processes.

With Essentials Club on our Skio setup, a single sold-out product shouldn’t cancel your whole box. We can ship what’s ready, keep your Club price, and catch the missing item up later — so one shade OOS doesn’t block your self-tanner, sunscreen, or everything else you planned on.

Beauty by Earth formulas are made with non-toxic, biodegradable ingredients so as not to harm the environment or consumers using it. Our bottles and tube packaging are made from glass or post-consumer recycled plastic and our boxes are made in a wind-powered facility using sustainable forestry paper. We are also completely cruelty-free (Certified by Leaping Bunny). We are also a Plastic Neutral Certified Brand, which means that for all of the plastic we consume as a brand, we pay for the collection and recycling of that same amount of plastic. We have this certification through RePurpose Global.

All Beauty by Earth products being sold on Good Morning America are plant-based and vegan.

All Beauty by Earth products are Leaping Bunny Certified Cruelty Free. Our boxes also have Sustainable Forestry Initiative (SFI) certification, ensuring that the paper we source for our boxes is sustainably sourced and trees are replanted. 

Yes, our packaging is very eco-friendly. Our boxes, for instance, are made with Sustainable Forestry Initiative (SFI) certified paper, which means the paper we source for our boxes is sustainably sourced and trees are replanted. Our custom, biodegradable bubble wrap mailers break down much faster than traditional ones.

The plastic we use in our packaging is post-consumer recycled plastic. 

Our brand is also Plastic Neutral certified by RePurpose Global. This means that we pay for the collection and recycling of plastics, pound for pound. In other words, the same amount of plastic used in our products (like tubes, bottles, and caps) is cleaned up in the natural environment. You can learn more about our clean-up efforts in Chennai, India on the RePurpose Global website. 

We process orders quickly! If you need to make a change or cancellation, please contact us immediately at [email protected] with your order number.

We can make changes if your order hasn't entered fulfillment yet. Once shipped, we're unable to modify the order, but you can initiate a return once it arrives.

BBE Shipping Protection is an optional add-on at checkout that covers your package against loss, theft, or damage in transit. If your package is affected, we'll replace or refund it at no additional cost.

Cost: $1–$8 depending on order value.

Opting out: Shipping Protection is added by default but can be toggled OFF during checkout if you prefer not to include it.

If you did not add Shipping Protection and experience an issue, please contact us at [email protected] — we'll do our best to help.

We're sorry to hear that! Here's what to do:

1. Check your tracking link (in your shipping confirmation email) for the latest status.

2. Verify your shipping address on your order confirmation.

3. Check with neighbors or your building's mail area — packages are sometimes left nearby.

4. Allow 1–2 extra business days, as carriers occasionally experience delays.

If your package still hasn't arrived, contact us at [email protected] with your order number and we'll investigate right away.

Start a request through our returns portal and select “Wrong Item Received.” We’ll ask for a photo so we can confirm what happened. Please wait for our instructions before shipping anything.

If you need help, chat with us, email [email protected], or call 1-469-777-6501.

Start a request through our returns portal and select “Damaged in Transit.” We’ll ask you to upload a photo. Please wait for our instructions before shipping anything.

If you need help, chat with us, email [email protected], or call 1-469-777-6501.

Yes! We ship to select international destinations.

• Canada: Standard Economy (6–10 business days) — $8.99

• Mexico: Economy International (5–10 days) — $18.00

• International: Flat Rate (7–14 days) — $28.00

• UK: Currently unavailable — please shop on Amazon.

Note: Customers are responsible for any customs duties, taxes, or import fees.

International orders (those not in the U.S. or Canada) are final sale in most cases. If you have an issue, please chat with us, email [email protected], or call 1-469-777-6501.

Yes! Beauty by Earth is a cruelty-free brand. We never test on animals.

Note: Our Boar Bristle Hair Brushes are made with real boar hair that is humanely sheared (not plucked). If this is a concern, our other accessories are fully vegan.

Yes! Most Beauty by Earth products are HRIPT (Human Repeat Insult Patch Test) tested and clinically proven to be non-irritating and safe for sensitive skin.

Products tested include our self tanners, face oils, serums, lip care, deodorants, and sunscreens. Look for the 'Sensitive Skin Tested' or 'Dermatologically Tested' claim on the packaging.

We always recommend a patch test when trying a new product.

Beauty by Earth is EWG (Environmental Working Group) certified. EWG certification means every ingredient in a product meets EWG's strict standards for safety and transparency.

Verified products are listed on EWG's website at ewg.org/skindeep.

Our self tanner gets its color from DHA (Dihydroxyacetone), a naturally derived ingredient from Non-GMO Sugar Cane that is Eco-Cert certified.

DHA reacts with the amino acids on the surface of your skin to create a natural-looking tan — no dyes, no orange cast.

Our formulas are free of parabens, sulfates, artificial dyes, and synthetic fragrances. Over 84% of the Self Tanner Body Lotion is organic.

Your tan typically lasts 5–7 days, gradually fading as your skin naturally exfoliates. To extend your tan:

• Moisturize daily

• Avoid long hot showers

• Exfoliate lightly before your next application

For a deeper tan, you can reapply every 3–4 days.

While our self tanner uses clean, natural ingredients, we always recommend consulting your doctor or OB-GYN before using any new product during pregnancy or breastfeeding.

DHA (the active bronzing ingredient) is applied topically and is generally considered safe, but individual circumstances vary. Your doctor will have the best guidance.

Bakuchiol is a plant-based ingredient derived from the seeds of the Psoralea corylifolia plant. It's often called 'nature's retinol' because it delivers similar anti-aging benefits — reducing fine lines, improving skin texture, and boosting collagen — without the irritation or photosensitivity of retinol.

Our Bakuchiol line (Serum, Cream, Toner) is suitable for all skin types, including sensitive skin, and safe to use morning or night.

We do not recommend using Bakuchiol and Vitamin C products together.

Our Bakuchiol line contains Niacinamide, and Niacinamide + Vitamin C used together can reduce the effectiveness of both ingredients and may cause skin flushing.

We recommend using them on alternating days (Vitamin C in the morning / Bakuchiol at night).

Unlike retinol, Bakuchiol is not a vitamin A derivative and is generally considered safer during pregnancy. However, we always recommend consulting your doctor or OB-GYN. Note: the line contains Witch Hazel — your doctor may have specific guidance.

Yes! All Beauty by Earth sunscreens are 100% mineral-based, using non-nano Zinc Oxide as the only active ingredient — no chemical filters, no oxybenzone.

Zinc Oxide concentrations:

• Face Sunscreen SPF 50: 15% Zinc Oxide

• Body Sunscreen SPF 50: 15% Zinc Oxide

• Sunscreen Serum SPF 30: 10% Zinc Oxide

All formulas are broad spectrum, reef friendly, and free of parabens, sulfates, and synthetic fragrances.

Our derma roller needles are made of Food Grade Stainless Steel (S304). The needle depth is 0.25mm.

Food Grade Stainless Steel S304 is a high-quality, hypoallergenic material that is safe for skin use.

For best results:

1. Cleanse your face and pat dry.

2. Sterilize the roller with rubbing alcohol before use.

3. Gently roll in horizontal, vertical, and diagonal directions — apply light pressure.

4. Apply your serum or oil immediately after (skin absorbs better post-rolling).

5. Cleanse and sterilize the roller after each use.

Use 1–3 times per week. Avoid use on active breakouts, open wounds, or irritated skin.

We love connecting with content creators, influencers, and brand partners! To inquire about collaborations:

• Email: [email protected]

• Include: your platform, follower count, and what kind of collaboration you're interested in

We'd love to hear from you! Your feedback helps us improve our products and experience.

Email us at [email protected] or leave a review on our website or Amazon listing.

Yes! Join our rewards program to earn points on your purchases and redeem them for savings. Sign up and check your points balance from the Rewards section of your account, or contact us at [email protected] if you need help.