Shipping & Returns

Order Shipping Times

All in-stock items ship within 24 business hours of order receipt Monday through Friday and usually same day if order placed by Noon . . . we’re pretty fast!

(Orders placed on Saturday or Sunday will ship first thing Monday!)

Shipping Pricing

Shipping Charges are a flat rate based on method of shipment as follows:

Continental United States

• Standard Shipping (5-7 Days) $8.95
• Expedited Shipping (2-4 Days) $15.00
• Express Shipping (1 Day) $35.00

Of course, if your US order is $50 or more shipping is FREE!*

Alaska/Hawaii / Puerto Rico

• Standard Shipping (5-7 Days) $14
• Expedited Shipping (2-4 Days) $19
• Express Shipping (1 Day) $40.00

International

• International Flat Shipping (3-10 Days) $28.00

Note: Shipping charges are assessed at a flat rate however any duties & taxes charges that become due in order to receive the shipment are the responsibility of the consignee to pay so the shipment can be delivered.

United Kingdom – UNAVAILABLE FOR SHIPMENTS

Currently, we are unable to offer shipping options serving the United Kingdom (UK). Please shop our products on Amazon if you’re hoping to ship to an address inside the U.K.

*Free shipping is restricted to the 48 contiguous states, excluding Hawaii and Puerto Rico.

Order Arrival Times

Standard Shipping by the Post Office is usually about 5-7 business days.

If you need it faster, that’s no problem – just select one of the shipping methods below when placing your order:

• Standard Shipping (5-7 Days) $8.95
• Expedited Shipping (2-4 Days) $15.00
• Express Shipping (1 Day) $35.00
  
  
  (All orders are processed and shipped from our warehouse Monday-Friday.
  
  Please note: Orders placed with Expedited or Express shipping are also processed Monday-Friday. The shipping estimate above is how swiftly it should be delivered once the order is processed.)

International Shipping

Sure do!

We ship internationally for a flat fee of $28!

We ship to almost every country in the world. Reach out, though, if you have specific questions about international shipping and we’ll get you sorted right away.

Currently, we are unable to offer shipping to the United Kingdom (UK). Please shop our products on Amazon if you’re hoping to ship to an address inside the U.K.

Note: Shipping charges are assessed at a flat rate however any duties & tax charges that become due in order to receive the shipment are the responsibility of the consignee to pay so the shipment can be delivered.

What if the package is shipped to the wrong address or shows delivered via the tracking number?

If the package is shipped to the incorrect address we have a couple options:
1. If the order has not shipped from our warehouse yet, please email us at [email protected] or call us at 4697776501 and we would be more than happy to adjust the address!
2. If the order has already left our warehouse, we sadly cannot re-route or manually adjust the address in any way, shape or form once it has left our warehouse.

3. Once the order is marked as “delivered” by the shipment carrier, our hands are a bit tied. You are more than welcome to contact the shipment carrier to review your options, but once a package has left our warehouse and confirmed delivery we are very limited in what we can do.

Note: We know sometimes this might be a typo, a glitch, or just a mistake. We completely understand! Please feel free to reach out to us and we will do our best to assist any way we can.

Why was my package not delivered?

Oh no! We’re so sorry to hear that. Packages may not be able to be delivered if:
-a Shipping address was entered incorrectly
or
-USPS, FedEx, or UPS had an issue finding the location

Another reason, while this is rare, could be due to the fact that FedEx does not deliver to P.O. Box addresses.
No worries at all if any of this applies to your order! Just reach out to our Customer Service Specialist at [email protected] and we will get this fixed right away!

Order Insurance

We usually don’t but at your request would be happy to.

We are not responsible for packages once they’ve been delivered to your address or PO box so please ship to a secure location or upgrade your order to include insurance.

Will my shipment require a signature to be delivered?

Nope! No signature is required so you can be out and about doing your thing and your order will still be delivered right on time.

Order Tracking

As soon as your order ships we’ll send you an email with the details including your tracking number.

“Love it or Money Back” 30-Day Return Policy

If you’re not satisfied with your purchase you can return it within 30 days – HASSLE FREE and we will refund the original purchase price of the product.

Please note the following items are non-refundable:

1. Original Shipping Charges
2. Gift Cards

How to Return a Purchase

Refunds are processed within 2 to 5 days and will be re-credited to the original method of payment.

How do I return an item to you?

1. Email [email protected] your return request with the following information:

a. Contact information (name, phone number, email address)

b. Place of Purchase (Website, Amazon, etc.)

c. Order Number

d. Item Purchased

e. Reason for Return

2. Beauty by Earth will email you a shipping label to return the item.

3. Mail your return, using the label provided, back to Beauty by Earth with the following included in the shipment:

a. Original Purchase Receipt

b. A Note Stating Reason for Return

Refunds Timing

Refunds are processed within 2 to 5 days and will be re-credited to the original method of payment.

Is there a restocking charge for returned items?

Nope! No restocking fee and no hassle!

Damaged or defective items?

If an item is defective or was damaged in transit we’ll get it replaced ASAP. Just drop us a line at [email protected] and be sure to include your Order Number in the email subject line.

Can I cancel an order that is back-ordered or not shipped yet?

Yes, you can, if your item is on backorder or hasn’t been shipped, you can contact customer service at [email protected]. We will cancel your order for a full refund. Be sure to include your Order Number in the email subject line.

Why did my order get canceled?

Sadly orders will be canceled if:
-Shipping information is incorrect
-Undeliverable address
-Contact information is incorrect
-PayPal timed out and/or a payment didn’t go through correctly

Our amazing customer service team will send you an email (or two!) to check and see how we can help fix this order. If we have not heard back within 6 weeks we will have to cancel the order. Don’t worry! If this is an error, please contact us at [email protected] and we will get this sorted right away.

Other questions

Do you have another question not answered here? We’re here to help! Just Contact Us, and our Customer Service Team will get you taken care of right away!