General FAQs

 Love it or get your money back! If you’re not satisfied with your purchase you can return it within 60 days – HASSLE FREE and we will refund the original purchase price of the product. It’s really that simple.

HOW IT WORKS

1. Email [email protected] your return request with the following information: a. Contact information (name, phone number, email address) b. Place of Purchase (Website, Amazon, etc.) c. Order Number. d. Item Purchased. e. Reason for Return
2. Beauty by Earth will email you a shipping label to return the item.
3. Mail your return, using the label provided, back to Beauty by Earth with the following included in the shipment:a. Original Purchase Receipt. A Note Stating Reason for ReturnRefunds are processed within 2 to 5 days and will be re-credited to the original method of payment.

Please note the following items are non-refundable:

• Original Shipping Charges
• Gift Cards
• Beauty Bloopers
• Gifts, freebies, or samples

All continental US* orders over $50 ship FREE! *Free shipping is restricted to the 48 continental states, excluding Hawaii, Alaska, and Puerto Rico.

Your 100% satisfaction with our natural beauty products and service is very important to us and that is why we offer a 60-day guarantee for all purchases. No questions, no hassle.

Shipping Charges are a flat rate based on method of shipment as follows: 

Continental United States:

• Standard Shipping (5-8 Business Days) $4.95 
• Expedited Shipping (2-3 Day Service) $15.95 
• Express Shipping (1-2 Day Service) $35

 Of course, if your continental US order is $60 or more shipping is FREE!*

Alaska/Hawaii/Puerto Rico

• Standard Shipping (5-7 Days) $14.00 
• Expedited Shipping (2-4 Days) $19.00 
• Express Shipping (1 Day) $40.00 

Canada

• Standard International Economy Shipping (6 - 10 Business Days) $8.99

Mexico

• Economy International (5-10 Days) $18

International 

• International Flat Shipping (7-14 Days) $28.00

Note: Shipping charges are assessed at a flat rate however any duties & taxes charges that become due in order to receive the shipment are the responsibility of the consignee to pay so the shipment can be delivered.

United Kingdom – UNAVAILABLE FOR SHIPMENTS

Currently, we are unable to offer shipping to the United Kingdom (UK). Please shop our products on Amazon if you’re hoping to ship to an address inside the U.K.

*Some exclusions apply. Free shipping is restricted to the 48 contiguous states, excluding Alaska, Hawaii, and Puerto Rico.

We offer FREE SHIPPING on US* orders $60+! We pride ourselves on fast, accurate delivery, and great service. Need help? Give us a shout! 

*Free shipping is restricted to the 48 continental states, excluding Hawaii, Alaska, and Puerto Rico.

Our Subscriptions are super simple! 

1. Select a delivery period that fits your needs (every 30 days, 45 days, 60 days, or 90 days.) 
2. Save 15% off of your subscription. Better still, get FREE SHIPPING* when you order $60 or more! 
3. You can pause or cancel your subscription at any time. Just log in to your account and click on manage subscriptions.
   
   *Free shipping only applies to orders of $60 or more sent within any of the contiguous states within the USA. Does not apply to Alaska, Hawaii, or Puerto Rico.

 We’re all about making your shopping experience as amazing as possible. That’s why we use coupons and promotions regularly on our site. Here are a few things you should know about how our coupons work:

1. Buy One, Get One (BOGO) Offers—When you use BOGO coupons at our store, you will need to first add all of the desired products to the cart. Once you’ve added the products and the coupon code, the coupon will give you the 2nd matching and/or lowest price item(s) for free.
   
   (Note, in order to get BOGO to multiply, you must add all desired items. Once all are added, within every pair or every other product, the item of equal of lowest price will be discounted at checkout.
   
   Please note, all desired products MUST be added to the cart before applying the code. BOGO can only work in pairs, meaning if you have 4 products in your cart you will receive 2 free. If you have 5 items in your cart, you will only receive 2 free. Please be sure to add items in sets of 2.
   
   Must add a minimum of 2 items for the code to work.)
   
   
2.  Gift Card Coupon Exclusions—special times of the year like Black Friday or Cyber Monday, we offer big percentage savings. These coupons are good for giving you a mondo discount storewide with one exception— e-gift cards & apparel. These products are already extremely discounted and accordingly don’t qualify for extra savings. In other words, they’re basically already permanently on sale. 😉
   
   
3. FREE SHIPPING Coupons—Free shipping promotions only apply to orders sent within any of the contiguous states within the USA. Accordingly, they don’t cover international shipping nor orders sent to Hawaii or Puerto Rico.
   
   
4. Expiration Dates—Our coupons and promos almost always have an expiration date. We strive to make these dates front-and-center so you’re not surprised. If you try and use a code past its expiration date, it simply won’t work. We know, it’s a bummer, but we promise there will be more promos soon, so just hold on a minute.
   
   
5. No Retroactive Price Adjustments—Sometimes you order a product just before you see a new promotion code. It happens and it stinks, but we don’t give retroactive price adjustments. Please enjoy your product at the price you paid and wait for the next great deal. We promise it’s coming! You can be one of the first people to know about our promotions by subscribing to our emails here.
   
   If you have any questions regarding promotions, please give us a shout and we’ll get you answers straight away! 
   
   
6. Subscription Orders—We are so excited to hear you want to keep your favorite products in stock! Any product subscription automatically includes a 15% off discount, year-round!
   
   Because of this year-round sale, and the inability to stack discounts, coupon codes, and discounts sadly cannot be added to any order with a product subscription.
   
   
7. No Stacking - Sadly, only one coupon can be used per order. If an order is made with a coupon code attached, our team cannot edit that code. On a positive note, always remember rewards point discounts can be paired with coupon codes!

We host giveaways often on our Instagram (@beautybyearth), IG Lives, TikTok (@beauty.by.earth), Website and more! As a small business trying to share the love, we do our best to give everyone a fair chance at winning! If you’ve won a giveaway recently, have never purchased with us before, or have won multiple free product giveaways, please note we may need to give the winnings to another individual. 

We do this to ensure everyone has an equal chance to try new products, learn more about the brand, and feels they have a chance at winning too! Although if this happens to be you, don’t worry! We always try to give a little gift or thank you for your continuous support and dedication to helping us grow! 

All of our formulations (A.K.A the actual cream, oil, or liquid that makes the product) are made right here in the USA. Other materials for packaging or tools are sourced from abroad. For instance, the aventurine jade for the gua sha and jade roller comes from Brazil. *Cue the samba* 💃🏽

We believe clean beauty should be crazy effective and safe without maxing out your credit card. Accordingly, we’re committed to always ensuring our products are accessible to everyone, not just the ultra-rich. That’s why you’ll see our eye cream 2, 3, sometimes even 4 times cheaper than our competitors.

What’s even better? There’s absolutely no loss in quality, safety, or effectiveness so you can shop with confidence. Some people think we’re crazy for offering such incredibly clean, pure ingredients at reasonable prices. But we like to think of ourselves and our customers as all part of the same community–a tribe that looks out for each other. That’s the heart of our clean beauty movement–putting people and the planet first!

We love our sleek Kraft boxes and so does the planet! Our boxes are made with 100% recyclable materials, soy-based ink, and typically SFI certified. 

All of our formulations (think Self Tanner or Face Wash—formulas you put on your body) are made in the USA. Hard goods (such as boar hairbrushes or exfoliating mitts) are made in many different places. However, we make it a point to only use manufacturers who reflect our core values. If you have any specific questions about a product and where it’s made, feel free to reach out to us on chat or email us at [email protected].

The majority of our products are vegan with the exception of a few products that use boar hair or beeswax. We’re a certified cruelty-free company and are big animal lovers! If you have questions about how any of our products are developed, feel free to reach out at [email protected]

The only products that use palm oils are our soaps. That palm oil is all sustainably sourced. The raw ingredient supplier, Ciranda (of Wisconsin) is the first American company to be granted a 100% sustainable identity by the most stringent RSPO criteria. Their palm oil is certified both fair trade and EcoSocial and works with a sustainable partner in northeast Brazil – AgroPalma – that Greenpeace called a blueprint for the rest of the palm oil industry (I have attached the Greenpeace scorecard doc where you can see AgroPalma is the top). Here also is the site where our organic palm oil as a raw ingredient is purchased from ciranda.com

Our self tanners are formulated with pregnancy-safe principles in mind: vegan, non-toxic, free from harsh chemicals, synthetic dyes, and synthetic fragrances, and made in the USA. We use them during pregnancy ourselves — we wouldn't ask you to trust something we wouldn't use on our own skin. That said, every pregnancy is different. We always recommend checking with your OB or midwife before adding any new product to your routine. They know your specific health picture and can give you the personalized guidance you deserve. Congratulations on your little one on the way!

Yes, all of our products are gluten-free. 

NEVER! Every item we make is crafted within an FDA-certified laboratory and 100% free of synthetic fragrances and colors, toxins, parabens, phthalates, phenoxyethanol, cheap fillers, gluten, SLS, or GMOs. 

The answer is simple: your health. Your skin is your largest organ – and a highly absorbent organ at that. What you put onto your skin goes directly into your system. We are already exposed to toxic chemicals every day. With the rising rate of cancer and other life-threatening illnesses, it’s crucial to be careful about what we put on our bodies. Organic and natural beauty products don’t upset your body’s natural rhythm. To us, choosing natural just makes sense.

Organic refers to not only food but to agriculture and how products are produced and processed. Organic foods and products use a system of farming that is most similar to natural ecosystems. Organic ingredients are free of synthetic additives, pesticides, irradiation, and sewage sludge and do not contain GMOs.

 All of our products are made without Synthetic Dyes, Fragrances, and Parabens. All of our ingredients are also naturally derived or certified organic. Each formula contains organic ingredients, but only the products labeled “USDA Organic” on the packaging are 100% certified organic. If you have specific questions about a product or specific ingredients please send an email to [email protected] and we will happily help!

First off, there are a lot. Like over 60,000. Most of them are illegal in the European Union and Canada but are largely unregulated in the United States. For some of them, the U.S. government doesn’t require companies to even list on the label. Countless studies indicate these chemicals are influencing a raise in cancer levels, infertility, and other diseases and bodily ailments throughout the world. Just for the record, we never use any of these in our products! Methyl, Propyl, Butyl, and Ethyl Parabens – Used to extend the shelf life of products despite the fact that they are known to be toxic. Parabens are a known carcinogen (cancer-causing compound), that causes endocrine disruption and hormonal imbalances in both males and females.

Petrolatum – Used in many skincare products. It is a cheap ingredient and never goes bad. It is mineral-oil derived and suffocates pores while giving you the effect of moisturized skin.

Propylene Glycol and Ethylene Glycol – These glycols can be found in a number of skincare and cosmetic products. These chemicals easily penetrate the skin and are known to be toxic irritants to the skin, eyes, and lungs.

Lauryl or Laureth Sulfates – Includes sodium lauryl sulfate, ammonium lauryl sulfate, sodium Laureth sulfate, and ammonium laureth sulfate. Sulfates are used to create a foaming effect and strip the skin of oils. These are the same chemicals used in engine degreasers, car washing soaps, and many other commercial products. Sulfates are known skin irritants.

Synthetic Dyes – Used to give cosmetics an “attractive” color. These are usually labeled as FD&C or D&C followed by a color and number. These dyes are often from coal tar and contain heavy metal salts that go straight into your system when applied to the skin. Studies of these dyes, when used on animals, showed most of them to be carcinogenic (cancer-causing).

Synthetic Fragrances – Used to give cosmetics an “attractive” smell. These are labeled as “Fragrance,” “Parfum” or “Perfume” in an ingredients list. The ingredients of these synthetic fragrances are many. Some fragrances have been known to cause allergies, asthma, headaches, rashes, and irritation. We recommend checking any non-organic ingredients in the Environmental Working Group’s website. 

Want to know more? We recommend these resources: Campaign for Safe Cosmetics The Environmental Working Group Green Screen Chemicals

You can send us mail at: Beauty By Earth 2920 Commodore Dr. Suite 120 Carrollton, TX 75007

Want to chat with one of our cheerful team members? LIVE CHAT. 

Reach out via our our contact page or send us an email at [email protected] 

You can call us at: 469-777-6501

Text us at: 620-490-4749

Manage your subscription via text message by messaging “START” to 1-833-832-4311.

Start a convo with us on social: TikTok | Instagram | Facebook | LinkedIn | Pinterest | YouTube 

Support is Available: M-F 9 a.m. - 5 p.m. CST

We’ve made subscribing to auto deliveries crazy simple. Select your product and it’s set to auto-delivery by default! Just add it to cart and you’re on your way. Subscribing saves you 15% on each order. In our book, that’s a big win! 

How do subscriptions work?

Our Subscriptions are super simple! 

1. Select a delivery period that fits your needs (every 30 days, 45 days, 60 days, or 90 days.) 
2. Save 15% off of your subscription. Better still, get FREE SHIPPING* when you order $60 or more! 
3. You can pause or cancel your subscription at any time. Just log in to your account and click on manage subscriptions.
   
   *Free shipping only applies to orders of $60 or more sent within any of the contiguous states within the USA. Does not apply to Alaska, Hawaii, or Puerto Rico.

Swapping is easy (and fun!) with our subscription portal. Here’s how:

SWAP VIA SMS

If you provided a phone number during checkout, you can opt into SMS by texting texting “START” to 1-833-832-4311. (If you didn’t provide a phone number during checkout, you can opt-into SMS by logging into your account and clicking “Manage with SMS” first). Now, all you have to do is respond to the prompts! It’s really that easy. WATCH VIDEO

SWAP VIA CUSTOMER PORTAL

You can also login to your account, click on your subscription, and click the “Swap” button to swap out a new item in your subscription. WATCH VIDEO

PLEASE NOTE, for Essential club users, this feature swaps the amount of products in your box (i.e. from 3-product box to a 4-product box), not the actual contents of your EC box. To update the contents of your box, click the pencil on the Essentials Club Box product icon. This will give you options for adding and removing items.)

Of course! We’ve got 2 easy ways to skip your next shipment:

FROM CUSTOMER PORTAL

You can also login to your account, click on your subscription, and click “Skip next Order” button. WATCH VIDEO

FROM SMS TEXTS

If you provided a phone number during checkout, you can opt into SMS by texting texting “START” to 1-833-832-4311. If you didn’t provide a phone number during checkout, you can opt-into SMS by logging into your account and clicking “Manage with SMS.” From here, you can manage your subscription from your text messages! WATCH VIDEO

GET IT NOW

Just log in to your account, click “GET IT NOW.” Your Beauty by Earth products are now on their way. WATCH THE VIDEO.

SET NEW DELIVERY DATE

Absolutely! Just log in to your account, click “Manage Subscriptions” and click “Set next order date,” then choose your date. WATCH THE VIDEO. 

We accept all major credit cards for our subscriptions or you can easily checkout through Paypal Express, Apple Pay, or Shop Pay. Each subscription order is billed right before it ships!

We’d never tell you what to do, but we should mention subscribers get 15% off every. Single. Order. Plus, we promise 100% happiness guarantee on all of our products for up to 60 days! So if you’re not absolutely obsessed, your order’s on us. (That’s just how positive we are that you’re going to love your BBE order)

Shoot us an email at [email protected] or send a text to 620-490-4749.

Generally, you’ll receive your Beauty by Earth subscription and Essentials Club orders within 10 business days of your charge date. Usually, you’ll get them  much faster though. In most cases, our orders ship out the same day you hit that checkout button. We fullfill orders from our warehouse in Carrollton, TX. 

The Essentials Club is a subscription box that allows you to Save BIG $$–we're talking an avg. $74—on your essential clean beauty products. From face wash to self tanner, you'll select any 3 to 6 essentials you want, pick a delivery rhythym, and enjoy saving up to 55% retail price with free shipping every time.

No matter which combination of products you choose, you'll get the same, crazy-discounted pricing:
- $56 for 3 products (avg. savings of $26)
- $65 for 4 products (avg. savings of $45)
- $77 for 5 products (avg. savings of $62)
- $90 for 6 products (avg. savings of $74)

You can swap any products, upgrade or downgrade your box with just a click! And with a 60-Day risk-free, money-back guarantee, you've got the freedom to mix, match, swap, or upgrade without worry! >> TRY IT OUT YOURSELF

MOBILE VERSION | DESKTOP VERSION

1. Go to our Essentials Club Page
2. Select how many products you'd like to subscribe to—3, 4, 5, or 6.
3. Choose delivery frequency that's right for you (Don't stress! You can always change your delivery frequency at any time with just a click. If you're not sure what's right for you, try a delivery rhythym of 6 weeks. It fits most people's needs.)
4. Select your products.
5. Add your bundle to the cart using the button at the top of the page.
6. Next, choose any 1-time add ons you'd like to purchase. Then click "Add to Cart" (These won't be included in your subscription long-term. They'll only be included in your first shipment.) If you don't want any add ons, or you're ready to check out, simply click the "Proceed to Checkout" button at the top of the screen.
7. Finally, it's time to check out! That's all there is to it.

👉🏽 Essentials Club memebers get free shipping on every single order!

⚡️ 🥰 BONUS: When your Essentials Bundle Renews 3 times, you'll receive a full-sized FREE gift in your 3rd replenishment shipment. 

Here's the simple, 3-step process to login to your passwordless Beauty by Earth Subscriptions portal.

1. Log in to your beautybyearth.com subscriptions portal (You can find your account link on the footer of our website or on the mobile menu under My Account >> Manage Subscriptions).
2. Enter the email or phone number you used to make your subscription order.
3. Open your email or text messages and retrieve the custom code sent to you. Paste this code in the login page's box and click login.
   
   That's it! No password necessary 😉

Want to swap a product (or 6) in your essentials club box? Here's how!

1. Log in to your beautybyearth.com subscriptions portal (You can find your account link on the footer of our website or on the mobile menu under My Account >> Manage Subscriptions).
2. Find your Essentials Club order from your active subscriptions.
3. Click the pencil icon on the top right-hand-corner of the Essentials Club Box product photo.
4. Select which products you'd like in your updated box. You can swap products by tapping the minus sign next to the product you'd like to remove. Add new products by tapping the plus sign next to the product you'd like to add.
5. Click "Update"
   That's it! Your new products will arrive in your next delivery! 🎉

Wanna upgrade your essentials club box? Want to try a few less products next delivery and try a downgraded box? No problem! You can add more products or downshift to a smaller box in seconds. Here's how:

1. Log in to your beautybyearth.com subscriptions portal (You can find your account link on the footer of our website or on the mobile menu under My Account >> Manage Subscriptions).
2. Click the "Swap Product" button
3. Select your current Essentials Club box that you're swapping 
4. Next, select the Essentials Club Box you'd like to move to (e.g. if you're on the 4 product box, select the 3, 5, or 6 product box).
5. Finally, choose your products and click "update"

Change the Next Delivery Date

1. Log in to your beautybyearth.com subscriptions portal (You can find your account link on the footer of our website or on the mobile menu under My Account >> Manage Subscriptions).
2. Click the "Next Charge Date" button. This will display a calendar view. Select the date you'd like to receive your Essentials bundle and click the "Update next Shipment Date." If you want your products immediately, just click the "Order Now" button.

Get it Now

1. Log in to your beautybyearth.com subscriptions portal (You can find your account link on the footer of our website or on the mobile menu under My Account >> Manage Subscriptions).
2. Click the button next to your Essentials Bundle that says, "Get it Now"
3. Confirm your details and hit the "Get it now" button 

Change Your Delivery Frequency

1. Log in to your beautybyearth.com subscriptions portal (You can find your account link on the footer of our website or on the mobile menu under My Account >> Manage Subscriptions).
2. Click the button next to your Essentials Bundle that says, "Manage My Info"
3. From the dropdown menu under Frequency, choose whether you want your box to arrive every 30, 45, 60, or 90 days. 
4. Click the "Update" button.

Skip Your Next Delivery

1. Log in to your beautybyearth.com subscriptions portal (You can find your account link on the footer of our website or on the mobile menu under My Account >> Manage Subscriptions).
2. Select the order that you want to skip.
3. Scroll down until you see the button for "Skip next shipment"
4. You'll be given the option to gift your next shipment or skip it. Click "Skip Next Shipment."
5. A notification will inform you when your next delivery would occur if you skip. Select "Skip Next Shipment" one last time. 

That's it! Your next delivery will be skipped!

1. Log in to your subscription dashboard and select the subscription you'd like to pause. 
2. Click the "Pause Subscription" button
3. Select how long you would like to pause your subscription for
4. Confirm the next delivery date.

So, you're wanting to share the clean beauty with a friend? We like your style. 😘 It's easy to give your next delivery to someone special with no sweat. Here's how:

1. Log in to your subscriptions portal. 
2. Select the subscription order you'd like to gift. 
3. Tap the "Gift Next Order" Button. 
4. Fill out the Name, Email, Phone, and Address of the person you'd like to receive your next delivery.
5. Tap the "Gift Next Order" Button.

1. Log in to your beautybyearth.com subscriptions portal (You can find your account link on the footer of our website or on the mobile menu under My Account >> Manage Subscriptions).
2. Find your Essentials Club Subscription Order from the Tabs at the top of the screen and select it.
3. On your EC order, tap the button that says, "Manage My Info"
4. Update your name, phone number, shipping or billing address here.
5. Click the "Update" button.

1. Log in to your beautybyearth.com subscriptions portal (You can find your account link on the footer of our website or on the mobile menu under My Account >> Manage Subscriptions).
2. Find your Essentials Club Subscription Order from the Tabs at the top of the screen and select it.
3. On your EC order, tap the button that says, "Manage with SMS"
4. A form will popup with a field for your phone number. Enter your phone number and check the box that says "Opt into SMS Text Messaging."
5. Click the "Update" button.

▶️ WATCH THE VIDEO

Have too much product? Going out of town? Need to skip a delivery due to a tight budget? All these scenarios don't require canceling your subscription! Try instead skipping a delivery, gifting your delivery to a friend, changing your delivery rhythm, or moving your next delivery to a new, specific date. Because if you cancel, you lose out on all the big discounts and perks for subscribers. If you still want to cancel, though, we make it super easy:

1. Log in to your beautybyearth.com subscriptions portal (You can find your account link on the footer of our website or on the mobile menu under My Account >> Manage Subscriptions).
2. Click the "Cancel My Subscription" button at the bottom of the page
3. Let us know why you're ending your subscription.
4. Either accept offer or click the "continue to cancel" button

Beauty by Earth formulas are made with non-toxic, biodegradable ingredients so as not to harm the environment or consumers using it. Our bottles and tube packaging are made from glass or post-consumer recycled plastic and our boxes are made in a wind-powered facility using sustainable forestry paper. We are also completely cruelty-free (Certified by Leaping Bunny). We are also a Plastic Neutral Certified Brand, which means that for all of the plastic we consume as a brand, we pay for the collection and recycling of that same amount of plastic. We have this certification through RePurpose Global.

All Beauty by Earth products being sold on Good Morning America are plant-based and vegan.

All Beauty by Earth products are Leaping Bunny Certified Cruelty Free. Our boxes also have Sustainable Forestry Initiative (SFI) certification, ensuring that the paper we source for our boxes is sustainably sourced and trees are replanted. 

Yes, our packaging is very eco-friendly. Our boxes, for instance, are made with Sustainable Forestry Initiative (SFI) certified paper, which means the paper we source for our boxes is sustainably sourced and trees are replanted. Our custom, biodegradable bubble wrap mailers break down much faster than traditional ones.

The plastic we use in our packaging is post-consumer recycled plastic. 

Our brand is also Plastic Neutral certified by RePurpose Global. This means that we pay for the collection and recycling of plastics, pound for pound. In other words, the same amount of plastic used in our products (like tubes, bottles, and caps) is cleaned up in the natural environment. You can learn more about our clean-up efforts in Chennai, India on the RePurpose Global website.