How to Submit a Return Request

1.  Log in to your account:
•  In the Email field, enter your email address, and then click Continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for. 
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store. Click "Request Return." (Please note, the order must be fulfilled or partially fulfilled for return eligibility.)

Beauty by Earth will email you a shipping label to return the item. Mail your return, using the label provided, back to Beauty by Earth with the following included in the shipment:

• The Original Purchase Receipt
• A Note Stating Reason for Return Refunds are processed within 2 to 5 days and will be re-credited to the original method of payment.

Please note the following items are non-refundable:

• Original Shipping Charges + Shipping Protection (if selected)
• Gift Cards
• Gifts, freebies, or samples
• Beauty Bloopers

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

*Please note, the order must be fulfilled or partially fulfilled for return eligibility.

  

How to Return Subscription Purchase Orders

1: Click this link to view your active subscriptions.

2: Click on the subscription you would like to cancel. 

3: On the left-hand side, click the link at the bottom of the sidebar that says, "Cancel Subscription." Next, select why you're canceling and click "cancel subscription."

That's it! Now you're canceled.

Manage Subscriptions