Returns & Exchanges

We want you to love your Beauty by Earth products. If something isn’t right, we’re here to help.

60-Day Returns

We accept eligible returns within 60 days of fulfillment.

To start a return or exchange, visit our Returns Portal and enter your order number and shipping ZIP code. No account or login is required.

Eligible items from the same order can be submitted together, even if you choose different resolutions for each item.

Your Return Options

Depending on your item, order, and reason for returning, you may be offered one or more of the following options:

Refund

You may choose a refund to your original payment method.

Refunds are based on the amount actually paid for the returned item after discounts, rather than the item’s original retail price.

For most standard returns, your refund is initiated after the return receives its first carrier scan.

If your original purchase used more than one payment method, including a gift card, refunds are applied according to the original payment methods. Gift card amounts are refunded first when applicable.

Start your return through our Returns Portal.

Exchange

Swap your item for another eligible Beauty by Earth product or variant.

If there is a price difference, you’ll be able to pay the difference or receive the applicable credit during the exchange process.

A maximum of two exchanges may be completed per order.

Start an exchange through our Returns Portal.

Store Credit

Choose Beauty by Earth Store Credit and receive an extra 10% in credit on top of your eligible return value, up to a maximum $50 bonus.

Eligible Store Credit is issued once your return request is submitted.

Your return value is based on the amount you actually paid for the item after applicable discounts.

Start your return through our Returns Portal.

Shop Now

Prefer to find something else right away? Eligible returns may include a Shop Now option that lets you use your return value toward new Beauty by Earth products directly from the Returns Portal.

Shop Now also includes a 10% bonus on your eligible return value, up to a maximum $50 bonus.

Available Shop Now options will appear automatically when you submit your return through our Returns Portal.

Return Shipping

When an item needs to be returned, we’ll provide a prepaid USPS return shipping label by email after your return is submitted or approved, as applicable.

In some situations, we may determine that sending the product back isn’t necessary. If so, the Returns Portal or our Customer Service team will provide instructions.

Please don’t ship a product back unless you’ve received a return label or have been specifically instructed to do so.

If multiple eligible items from the same order need to be returned, they can be sent together using the return label provided.

Start your return through our Returns Portal.

Damaged, Defective, Wrong or Missing Items

If your order arrives damaged, defective, incorrect, incomplete, or with another fulfillment issue, please submit a request through our Returns Portal.

We may ask for a photo and brief description so our team can review what happened and, when appropriate, trace product quality or fulfillment issues.

Please wait for our team to review your request before sending anything back.

Once reviewed, we’ll provide the appropriate next step, which may include a replacement, exchange, refund, or other resolution.

If you need additional help, chat with us, email [email protected], call 1-469-777-6501, or text 1-866-850-9772.

Skin Reactions

If you experience a skin reaction or irritation, please discontinue use of the product.

Select “Skin Reaction / Allergic Reaction” when submitting your request through our Returns Portal.

We may ask for a description of your experience, and you may optionally provide a photo to help our team better understand what happened.

If you have concerns about your reaction or symptoms, please seek appropriate medical advice.

If you need additional assistance, chat with us, email [email protected], call 1-469-777-6501, or text 1-866-850-9772.

Self Tanner Returns & Shade Exchanges

Didn’t get the self tanning result you expected? Our Returns Portal includes dedicated options for common self tanner concerns, including:

• Wrong shade
• Color developing too dark or warm
• Uneven or patchy results
• Little or no color development
• Color transfer concerns

Depending on the issue, we may provide application or shade guidance before showing the eligible return options available for your product.

If you simply chose the wrong shade, you can request an eligible shade exchange directly through our Returns Portal.

Instant Exchanges

Eligible customers may be offered an Instant Exchange, which allows us to ship your exchange product before your original item reaches us.

Because we’re sending the new product first, a temporary authorization hold is placed on your card for the full original purchase price. This is a hold, not a completed charge.

Once your return receives its first carrier scan, the authorization is released.

If your return has not been shipped within 14 days, the authorization may become a charge. We’ll send you a reminder after 7 days if your return has not yet been scanned by the carrier.

Instant Exchange availability is determined during the return process and may not be available for every customer or order.

Start your exchange through our Returns Portal.

Subscription Orders

Eligible subscription products may be submitted through our Returns Portal, but subscription-related returns may require assistance from our Customer Service team.

Submitting a return for a subscription product does not automatically cancel, pause, or reschedule future subscription orders.

Subscription products automatically receive a 15% subscription discount and are not eligible for additional promotional discounts or discount-code stacking.

From time to time, we may offer additional subscription-specific promotions, such as an extra introductory discount on the first subscription order. These offers are subject to their own promotional terms.

For help managing your subscription, you can text our subscription partner Skio at +1 (844) 569-5292.

You can also chat with us, email [email protected], call 1-469-777-6501, or text 1-866-850-9772.

Return Value

Refunds, exchanges, Store Credit, and Shop Now value are calculated using the amount actually paid for the item after applicable discounts.

For example, if an item normally retails for $35.99 but you paid $29.30 after a discount:

• Refund value: $29.30
• Store Credit or Shop Now value with the 10% bonus: $32.23

Shipping charges, discounts, promotional offers, and other order-level adjustments may affect the final eligible return value.

The final amount available for your specific item will be shown in our Returns Portal.

Items That Don’t Need to Be Returned

In certain situations, Beauty by Earth may determine that shipping an item back isn’t necessary.

If this applies to your return, our Returns Portal or Customer Service team will provide the appropriate instructions.

Please follow the instructions provided with your return rather than mailing the item to us independently.

Returns Requiring Review

Some return requests require review by our Customer Service team before they can be completed.

This may include higher-value orders, damaged or defective products, fulfillment issues, subscription products, expired products, or other returns that require additional review.

If review is required, you’ll see a message confirming that we received your request.

Please don’t ship anything until your request has been reviewed and you receive a return label or specific instructions from us.

If you need help with a return under review, chat with us, email [email protected], call 1-469-777-6501, or text 1-866-850-9772.

Final Sale & Items Ineligible for Return

Some products, charges, and promotional items may not be eligible for return or refund.

Final sale and ineligible items may include, but are not limited to:

• Shipping charges
• Mystery boxes
• Free gifts
• Gift cards
• Shipping Protection PLUS
• Products specifically marked Final Sale

Items that are outside our 60-day return window or have already been returned will appear as unavailable in our Returns Portal.

International Orders Outside the United States and Canada

Orders shipped outside the United States and Canada are considered final sale in most cases and are generally not eligible for standard returns or exchanges.

If your international order arrives damaged, defective, incorrect, incomplete, or you experience another issue with your order, please contact our Customer Service team directly. You can chat with us, email [email protected], call 1-469-777-6501, or text 1-866-850-9772.

Our team will review the circumstances of your order and let you know what options, if any, are available.

Do not mail an international order back to Beauty by Earth unless our Customer Service team has specifically instructed you to do so.

Start a Return or Exchange

For eligible U.S. and Canada orders, visit our Returns Portal and enter your order number and shipping ZIP code to get started.

The Returns Portal will show the options available for your specific order and item.

Need help? Chat with us, email [email protected], call 1-469-777-6501, or text 1-866-850-9772.

Beauty by Earth reserves the right to review, limit, or deny returns or exchanges in cases of suspected fraud, abuse, excessive return activity, or violations of this policy.