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Wholesale: Frequently Asked Questions
Our Wholesale FAQ has answers to some of the most common questions.
Something not covered? Just drop us a line at firstname.lastname@example.org and we’ll get it taken care of ASAP!
Wholesale pricing varies depending on the number of units purchased. When you’re on our product pages, you will see the full retail amount. After your account is approved, simply select the quantity you desire, add it to the cart, and the correct pricing will be displayed. Please note that you will need to be logged in to your account in order to see wholesale pricing in the cart.
The easiest place to view complete sliding-scale pricing, is in the catalogue that you received in your account acceptance email.
Lost your wholesale catalogue link? Shoot us an email at email@example.com
When your wholesale account is accepted, the download link is delivered to your email address. Simply click that link to download the catalogue.
Lost that link? No problem! Just shoot us an email at firstname.lastname@example.org
Our policy is to ship orders within 24 hours (and we like to beat that whenever we can :)
Every single one!
Shoot us an email email@example.com and we’ll get you taken care of.
We expressly do not allow the resale of our products on 3rd Party market places such as Amazon.com, eBay, etc. For additional information and restrictions please see our Wholesale Policies and Procedures as referenced in our Reseller Agreement.
Yes we do have a Reseller Agreement and this is signed as part of the process to register as a Wholesaler.
We use several carriers depending on weight and zone including UPS, FedEx, USPS as well as LTL carriers for larger shipments.
Orders are paid for in full at the time the order is placed on-line.
Visa, MasterCard, AMEX and PayPal.
There are some options, but this will require you to contact us.
All products in our line are sized for retail.
We try and keep everything in stock, in the event of a backordered item we will ship the remaining items on your order right away and fill the backordered item the moment it is back in stock.
Shipping chargers are calculated by weight and zone and this is done automatically by our system at the time of order placement.
Unfortunately, we do not. The good news however is that we have intentionally priced our products very competitively so as to make them as accessible as possible.
As soon as your order ships, we’ll send you an email with the tracking info. You can also log into your account.
Unopened products may be returned within 30 days of purchase. Contact us at firstname.lastname@example.org