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Wholesale: Frequently Asked Questions
Our Wholesale FAQ has answers to some of the most common questions.
Something not covered? Just drop us a line at firstname.lastname@example.org and we’ll get it taken care of ASAP!
Wholesale pricing varies depending on the number of units purchased. When on the product page you will see the retail price as well as a table displaying sliding scale pricing (based on the number of units ordered).
Please note that you will need to be logged in to your account in order to see sliding scale pricing.
Sliding-scale pricing is also in the wholesale catalogue that you received in your account acceptance email.
Lost your wholesale catalogue link? Shoot us an email at email@example.com
When your wholesale account is accepted, the download link is delivered to your email address. Simply click that link to download the catalogue.
Lost that link? No problem! Just shoot us an email at firstname.lastname@example.org
Our policy is to ship orders within 24 hours (and we like to beat that whenever we can 🙂
Every single product is available for wholesale individually. Please note that we do not offer product bundles at wholesale.
Shoot us an email email@example.com and we’ll get you taken care of.
We expressly do not allow the resale of our products on 3rd Party market places such as Amazon.com, eBay, etc. For additional information and restrictions please see our Wholesale Policies and Procedures as referenced in our Reseller Agreement.
We use several carriers depending on weight and zone including UPS, FedEx, USPS as well as LTL carriers for larger shipments.
Orders are paid for in full at the time the order is placed on-line.
Visa, MasterCard, AMEX and PayPal.
There are some options, but this will require you to contact us.
All products in our line are sized for retail.
We try and keep everything in stock, in the event of a backordered item we will ship the remaining items on your order right away and fill the backordered item the moment it is back in stock.
Shipping chargers are calculated by weight and zone and this is done automatically by our system at the time of order placement.
Unfortunately, we do not. The good news however is that we have intentionally priced our products very competitively so as to make them as accessible as possible.
As soon as your order ships, we’ll send you an email with the tracking info. You can also log into your account.
Unopened products may be returned within 30 days of purchase. Contact us at firstname.lastname@example.org
Unfortunately drop shipping functionality is not something we currently provide.
We sure do! In the footer of the website you find this link: Wholesale Order Form
This will allow you to enter the quantities of all products you want to order from a single page so your checkout process is as efficient as possible.
Please note that you will need to be logged into your wholesale account in order to see or access the link above.